Beware this company - Suddenly all my entries are missing, and NO help at all from Day One support

I’ve been a Day One (Classic) user for over two years, and switched over to Day One 2.0 a couple of months ago. I could focus on how awful 2.0 is compared to Classic when it comes to simplicity and ease of use when making daily written entries, but I have a bigger issue now. About three weeks ago, I opened Day One and noticed that I had no entries showing for the month, when I’d made entries most every day. I started looking around, and found that every single entry I’d made for the past two + years —over 400 entries— was gone. All 400+ entries had disappeared as if I’d never made them. My husband and I both tried to locate them, to no avail. We contacted support for help, and got no reply within the 48-hr response time. We contacted them again, and noticed that response time had changed to up to 5 days. Hmm. So we waited patiently, but still no response. After 5 days, we sent another help request which went unanswered. Now, THREE WEEKS LATER, we still haven’t received a single reply from the dozens of help requests that have been sent (we started sending them every day or two after the first 10 days of patient waiting and no response). Meanwhile, all 400+ entries are STILL missing, and I’ve lost records of everything from my children’s milestones to gardening & planting date info, to health and medicine records, to the recording of our family’s happenings over the past two+ years. And not a word from anyone at Day One. No way to contact them by phone. So, please, beware this company; when there’s a problem, they don’t back up their product, and they don’t answer weeks’ worth of help requests.

Arcadiacam about Day One