Support is not very good

I have had two issues with backups. The first time was an issue with iCloud. Because of a weird situation, Day One sync’d with an older backup and wiped out my journal. I was able to restore it. The second issue was my own fault. I know that there are backup files, but the web instructions are incorrect. I have reached out twice to support and have not gotten any help. I can’t use Day One Two (what a name) until this is resolved, so I have been writing journal entries in Evernote until one of these days I get some help.

emmgee53 about Day One